Terms & Conditions

1. About These Terms

These Terms & Conditions govern your use of the WP Clinic website at wpclinic.com.au and any services provided by WP Clinic, operated by Steve in Adelaide, South Australia (ABN: 29 554 988 406).

By accessing our website or purchasing our services, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

2. Our Services

WP Clinic provides the following services:

• Pulse Executive Audit — a one-time website diagnostic report covering security, performance, SEO, and conversion, delivered as a PDF within 24 hours of payment.
• Maintenance Plans — monthly recurring WordPress support and maintenance subscriptions (Starter, Business, and Essential tiers).
• Free Website Health Check — a complimentary automated scan of your website, provided without warranty.
• Ad hoc Support — individual WordPress assistance as agreed in writing.

3. Payment Terms

All prices are in Australian Dollars (AUD) and include GST unless stated otherwise. Online payments are currently unavailable on this website. Contact WP Clinic to arrange a service and confirm payment terms before proceeding.

• Audit (one-time): Payment is charged in full at the time of order. The audit process begins immediately after payment is confirmed.
• Maintenance Plans (monthly): Billed monthly in advance. Your plan renews automatically each month until cancelled.

4. Cancellation & Refunds

Maintenance Plans

You may cancel your maintenance plan at any time by contacting us at contact@wpclinic.com.au. Cancellations take effect at the end of the current billing period. No partial refunds are issued for unused days within a billing period.

Pulse Executive Audit

As the audit process begins immediately upon payment, refunds are not available once the diagnostic has been initiated. If you have a concern about your report, please contact us and we will work with you to resolve it.

Free Health Check

The free health check is provided at no cost and is non-refundable.

5. Delivery of Services

Pulse Executive Audit reports are delivered to the email address provided when ordering within 24 hours of a confirmed payment, typically within 10 minutes via our automated system. Delivery times may vary due to technical factors outside our control.

Maintenance plan services commence within one business day of your first payment, once we have completed onboarding.

6. Your Responsibilities

By using our services you agree to:

• Provide accurate and complete information when ordering
• Ensure you have the authority to submit any website for scanning or maintenance
• Not use our free scan service to probe websites you do not own or have permission to test
• Keep your login credentials (where applicable) secure and confidential

7. Intellectual Property

All content on this website — including text, graphics, logos, and the Pulse audit report format — is the property of WP Clinic and is protected by Australian copyright law.

Your individual audit report is provided for your personal and business use. You may share it internally but may not reproduce or resell the report format or methodology.

8. Limitation of Liability

To the maximum extent permitted by Australian law, WP Clinic's liability to you for any claim arising from our services is limited to the amount you paid for the specific service giving rise to the claim.

Our audit reports and health checks are diagnostic tools providing information based on automated scans and professional assessment at a point in time. They do not constitute a guarantee of your website's security or performance. We are not liable for any loss or damage arising from actions taken (or not taken) based on our reports.

Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these terms by reference.

10. Governing Law

These Terms & Conditions are governed by the laws of South Australia and the Commonwealth of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of South Australia.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised date. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.

12. Contact Us

For any questions about these terms, please contact: