About WP Clinic — WordPress Support by Steve
WP Clinic is a one-person WordPress support service run by Steve, based in Adelaide, South Australia. No call centres, no offshore teams — just one experienced person who knows your site inside and out.
ABN: 29 554 988 406
The background
WordPress since the beginning
Steve started using WordPress during the 2004 beta release — before most people had heard of it. Back then it was just a blogging tool. Over the following two decades he watched it grow into the platform that now powers more than 40% of the internet.
That kind of long-term experience means he's seen every version, every major security incident, every plugin trend come and go. He doesn't learn from a YouTube tutorial — he's lived through it.
After years of building sites and doing project work, Steve shifted his focus entirely to support, maintenance, and security. Not because building is less interesting — but because he saw too many good businesses running on neglected, vulnerable WordPress installs with nobody watching over them.
The work that matters most isn't the launch day. It's everything that happens after.
Started using WordPress in the public beta
Built hundreds of WordPress sites across multiple industries
Shifted focus to ongoing maintenance and support
Launched Pulse — AI-powered WordPress diagnostic tool
Running WP Clinic — serving Australian small businesses
Who this is for
Australian small businesses who need their website to just work
WP Clinic is built for business owners across Australia — particularly in South Australia — who rely on their WordPress website to attract customers, take bookings, or run their business. They're not developers. They don't want to be. They just need someone they can trust to keep things running.
Adelaide & SA-based
Steve is based in Adelaide, South Australia. Same timezone, same business environment, and available for a phone call when you need one.
Security-first mindset
WordPress is the most targeted CMS on the internet. Every client site gets real security — not just a plugin install and hope for the best.
No overseas handoffs
Your work stays with Steve. No outsourcing, no ticket queues, no dealing with someone different every time you reach out.
Be clear about expectations
What WP Clinic does — and doesn't do
✓ What we do
- WordPress core, plugin and theme updates
- Security hardening and malware scanning
- Daily offsite backups with tested restores
- Uptime monitoring — 24/7
- Performance and speed optimisation
- SSL certificate management
- Small content edits and text changes
- Broken page fixes and layout issues
- AI-powered Pulse diagnostic audits
- Direct support by email and phone
✗ What we don't do
- Full website redesigns or new site builds
- Custom plugin or theme development
- eCommerce store setup or management
- SEO campaigns or ongoing SEO management
- Social media or Google Ads management
- Non-WordPress platforms (Squarespace, Wix, etc.)
- Domain registration or email hosting setup
- Graphic design or branding work
- 24-hour emergency SLA (we're not a 24/7 NOC)
- Anything requiring a full dev team
Not sure if your need fits? Just ask — no obligation.
Steve will never take on more than 50 clients
This is a deliberate choice, not a marketing line. When you have 50 clients instead of 500, you actually know each site. You notice when something changes. You can respond quickly. You're not triaging a ticket queue — you're looking after a small number of businesses that you genuinely care about getting right.
It means WP Clinic will never grow faster than Steve's ability to do the work properly. If all 50 spots are full, the website will say so. There's a waitlist. No overselling, no degraded service.
Plain English
Why you can trust WP Clinic with your website
Your website is not a side project for Steve. It's the entire business. There's no sales team upselling you, no junior staff handling your tickets, and no call centre reading from a script. When you email or call, you're speaking to the person who actually manages your site.
You can verify everything. Steve will tell you exactly what was done, when it was done, and why. Monthly reports, backup logs, update records — nothing is hidden behind vague "we took care of it" language.
No lock-in contracts. If you want to leave, you email Steve and you're out the following billing cycle. The goal is to earn your trust every month, not lock you in and hope you don't cancel.
Australian business, Australian law. WP Clinic is an ABN-registered Australian sole trader (ABN: 29 554 988 406). Your data stays in Australia, your invoices comply with Australian tax law, and your business is protected by Australian consumer law — not offshore terms of service.
20 years of WordPress means Steve has seen everything. Hacked sites, failed migrations, bad hosting decisions, plugin conflicts — he's dealt with all of it. When something goes wrong (and with WordPress, something always eventually goes wrong), experience matters far more than a fancy dashboard.
The 50-client cap is a quality promise. It's easy to take on more clients and let service slide. Steve chose not to. When you're a client, you're not a number in a queue.
Get in touch
Talk to Steve directly
No contact forms routed to a team inbox. No "we'll get back to you in 2–3 business days." Steve reads every email and answers the phone.
ABN: 29 554 988 406 · Registered in South Australia